About HotelVoice‑Pro
Helping hotels turn every review into an advantage
HotelVoice‑Pro exists for hoteliers who are tired of letting reviews control their reputation. Instead of fearing reviews, you use them as a strategic asset that drives bookings, trust, and better operations.
The idea
HotelVoice‑Pro exists because hoteliers deserve better. Every day, your property is judged by guests who can lie, exaggerate, or weaponize Booking.com and Google reviews to pressure your team.
False claims. Petty complaints. Sometimes pure revenge. One unfair review can cost you thousands in lost bookings while you watch, feeling powerless.
The goal is simple: stop that dynamic. Strategic, human responses that expose the truth, recover future guests, and present your property as calm, credible, and trustworthy. Reviews stop being a liability and become one of your strongest competitive advantages.
Our Mission
HotelVoice‑Pro is built to give hotel owners and managers a decisive advantage in the review economy—turning every review from a potential threat into a powerful strategic asset that safeguards your reputation, neutralises unfair or weaponised criticism, and consistently attracts more high‑value, direct bookings while freeing your team to focus on delivering unforgettable guest experiences on property.
We combine deep hotel‑operations expertise with disciplined, on‑brand copywriting to make sure every public response works like smart marketing: protecting your rate, supporting your positioning, and signalling to future guests that your property is professional, fair, and worth paying more for
What we do
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Learn your property, positioning, and non‑negotiable policies
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Define tone of voice and “red lines” for compensation or apologies
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Prepare bilingual replies (Greek & English) that reflect your brand
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Either send drafts for approval, or post directly from your dashboards
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Deliver a short monthly Review Health Report with patterns and priorities
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Our 6-D Process
Discover
We audit your current reviews and scores across all booking platforms and Google to spot risks and opportunities
Define
We define tone of voice, escalation rules, and approval flows so every response sounds like your brand, not a template
Design
We create response frameworks for positive, negative, unfair, and weaponized reviews tailored to your property type
Refine
We turn real guest reviews into tailored response guides and examples, so every reply is consistent, on‑brand, and easy for your team to approve
Deploy
We take review management off your plate—monitoring, drafting, and publishing on-brand responses every day
Deliver
We report on scores, rankings, and revenue‑critical KPIs, then refine the strategy to keep your hotel review‑proof
Why HotelVoice‑Pro?
At HotelVoice‑Pro you work with a hospitality insider, not a generic agency. Every response, report, and recommendation is shaped by real hotel operations, revenue, and MICE experience
24+ years in hotel operations, revenue management, and MICE mean we understand your P&L, your brand standards, and the pressure of every review
No copy‑paste templates, no AI. We craft tailored, multilingual responses that sound like your property and support your positioning.
Specialised expertise in handling sensitive, emotional, or bad‑faith reviews without escalating conflict or exposing you legally.
We mine your reviews for patterns and turn them into clear actions that protect scores, rankings, and revenue‑critical KPIs.
You approve the tone and boundaries once; we handle the day‑to‑day so your team stays focused on guests, not keyboards.
Ready to protect your hotel from weaponised reviews?
Share a few details about your property and current review challenges, and we’ll outline how HotelVoice‑Pro can turn your online feedback into a strategic asset—not a daily headache.