Not the best.
Scored 3.0
The main host was nice, free water and chocolate cookies, the roof.
There were weird slime white stains on the bedframe,and wall, housekeeping didn’t clean my room the first night and I had to do it myself, you can hear people in next room, the breakfast ham and turkey tasted old and made me nauseated.
HOTELVOICE-Pro response:
Dear Guest,
Thank you for sharing your feedback. We appreciate all guest input as it helps us continually improve our services. We were surprised and disappointed to read your review, as it does not accurately reflect our standards or your stay experience. Regarding the cleanliness of your room, we understand you requested privacy through the “Do Not Disturb” sign. However, our team did inquire about your room service needs when we encountered you in the lounge. We respect your decision at this time. Our breakfast is prepared fresh daily with high-quality ingredients. We offer various options, including made-to-order eggs and freshly baked croissants. We regret that your experience did not meet your expectations. We are particularly concerned about your review’s unfounded accusations and negative tone. Our team is dedicated to providing exceptional service and ensuring our guests have a memorable stay. To suggest otherwise is unfair and misleading. It’s important to note that you stayed at our hotel during peak season at island’s most expensive area and enjoyed a special rate, offering exceptional value for money compared to other accommodations in the region. While we strive to exceed expectations, we also recognize individual preferences may vary. We hope this clarifies some details. We’d love the opportunity to improve your perception of our hotel. If you’d be open to it, we’d welcome a chance to connect directly and discuss how we might better serve you on a future visit. Sincerely.
Disappointing
Scored 4.0
Too expensive for the type of hotel, there were blood stains on the bed!!! I paid a lot for a hotel that wasn’t worth more than €80 a night.
HOTELVOICE-Pro response:
Dear Guest, Thank you for taking the time to leave a review about your recent stay at our hotel. We sincerely apologize that your experience fell short of expectations. We understand your concern about the cleanliness of your room. We apologize for any inconvenience this may have caused. We take great pride in maintaining a high standard of cleanliness and are committed to providing a comfortable and enjoyable stay for all our guests. We are currently investigating this matter to ensure that such an incident does not happen again. We understand your frustration regarding the perceived value. However, it’s important to consider the unique aspects of your room: Full Sea View: Your room offered a stunning panoramic view of the Aegean Sea, a significant value-add compared to standard rooms. Private Parking: In the heart of the town secure private parking is a valuable perk, especially during peak season. Beachfront Location: Our hotel’s privileged location provides direct access to the beach, eliminating the need for long walks or transportation. Peak season pricing indeed reflects increased demand. While we strive to offer competitive rates, we acknowledge the impact of seasonality. Thank you for your feedback. We continuously strive to improve and your comments are valuable. Sincerely,
Not the best.
Scored 3.0
There were weird slime white stains on the bedframe,and wall, housekeeping didn’t clean my room the first night and I had to do it myself, you can hear people in next room, the breakfast ham and turkey tasted old and made me nauseated.
HOTELVOICE-Pro response:
Dear Guest, Thank you for sharing your feedback. We appreciate all guest input as it helps us continually improve our services. We were surprised and disappointed to read your review, as it does not accurately reflect our standards or your stay experience. Regarding the cleanliness of your room, we understand you requested privacy through the “Do Not Disturb” sign. However, our team did inquire about your room service needs when we encountered you in the lounge. We respect your decision at this time. Our breakfast is prepared fresh daily with high-quality ingredients. We offer various options, including made-to-order eggs and freshly baked croissants. We regret that your experience did not meet your expectations. We are particularly concerned about your review’s unfounded accusations and negative tone. Our team is dedicated to providing exceptional service and ensuring our guests have a memorable stay. To suggest otherwise is unfair and misleading. It’s important to note that you stayed at our hotel during peak season in island’s most expensive area and enjoyed a special rate, offering exceptional value for money compared to other accommodations in the region. While we strive to exceed expectations, we also recognize individual preferences may vary. We hope this clarifies some details. We’d love the opportunity to improve your perception of our hotel. If you’d be open to it, we’d welcome a chance to connect directly and discuss how we might better serve you on a future visit. Sincerely,
Disappointing
Scored 4.0
It needs maintenance, the shower door has a broken mechanism.
HOTELVOICE-Pro response:
Thank you for taking the time to share your feedback. We’re sorry for the inconvenience caused by the shower door issue. The damage had already been scheduled for repair, and we’re happy to inform you that it is currently being fixed. We did everything possible to find a technician promptly, but unfortunately, arranging immediate service during your stay was not easy. We truly wish the hotel had not been fully booked at the time, so we could have offered you an alternative room. Thank you for your understanding, and we hope to welcome you again for a more seamless and comfortable experience Kindest sincere regards,
Helpful staff but structure and services need improvement
Scored 6.0
There is a big gap between the common areas, the terrace and the breakfast room, which are well-kept and clean, and the rooms. Our room was not cleaned properly and our request for further intervention was fulfilled but the level of cleanliness of the rooms still needs to be improved. We even had to ask for the sheets to be changed. Our tiny room’s bathroom, with an open shower, is attached to the toilet, which floods every time if you’re not careful. Breakfast really needs improvement. It never changes and we only had fruit after requesting
HOTELVOICE-Pro response:
Dear Guest, Thank you for taking the time to leave a review on Booking.com. We appreciate your feedback, both positive and constructive, as it helps us to continuously improve the guest experience. We’re delighted to hear that you found our common areas, terrace, and breakfast room to be clean and well-maintained. We are committed to maintaining the highest standards of hygiene throughout the hotel, and it’s encouraging to see these areas reflected positively in several reviews. However, we sincerely apologize that your room did not meet our high standards for cleanliness. We understand your disappointment and appreciate you bringing this to our attention. Rest assured, we are taking your feedback very seriously. We are reviewing our room cleaning procedures to ensure all areas consistently meet our guests’ expectations. Regarding breakfast, we offer a variety of options each day, but we apologize if the selection did not fully meet your preferences. We are always happy to accommodate special requests, and we have readily fulfilled your desire for additional fruits. Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future and provide the exceptional experience you deserve. Kind regards,